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Curriculum Vitae - ANDREW SABEL

Granada Province, Spain

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With a wide range of technical skills & experience spanning mechanical, electrical/electronic/micro to IT systems, and broad IT systems knowledge with an analytical approach and great problem solving skills I can get problems solved! I’m hungry to learn new systems & technologies whilst working under pressure, delivering great solutions and achieving excellent results. With attention to micro detail whilst maintaining a managerial overview I’m always pushing hard to ensure success. An outstanding communicator at all levels, have proven delivery and instructional skills, am a team player with a drive to succeed with the team not just as an individual.

With many years experience in IT including system/network administration, built on solid technical knowledge of Windows & Linux desktop/server environments; administration, installation, deployment, backup/migration, virtualization & troubleshooting. 1st to 3rd tier technical support (on/off site, out of hours) team management with excellent customer support & relations skills. Experience as Field Network Service Engineer, with a solid foundation in core ISP network administration; hardware configuration & deployment, system/network monitoring, Cat 5/6 / 802.11xx / Cisco / VoIP and optical network deployments, fault finding, repair & resolution. Providing technical consultation directly with clients and project management/managerial experience. Continuing self directed learning of new systems, practices and technologies resulting in a broad range of skills and flexibility to switch rapidly from hands on to directional roles on demand.

KEY SKILLS:

Service/Support/management:

Infrastructure - Server & Network:

Operations - Systems/Services:

EMPLOYMENT & EXPERIENCE

06.2022 - Current

IT Technician at Talent World Group responsible for ongoing IT system administration, maintenance and support, supporting our Talents with technical issues, VM and firewall administration, providing training and support to our systems users, testing and QA on inhouse apps and services.

06.2018-05.2021

Customer support agent at Talent World Group delivering excellence in customer support for prestigious motor car brands clients.

01.2018-06.2018

Studying CCNA & CompTIA Linux+ also full time dad plus ongoing investigation of current IT technologies.

11.2017-12.2017

Happiness Engineer (trail) at Automattic.com: WordPress.com user support via live chat/ticket assisting users with product support, DNS, CSS, accounts, billing and general usage.

09.2016-10.2017

Full time dad, continual self learning of current IT technologies.

01.2016-08.2016

IT Service Desk Manager at Optima Gaming: B2B online and retail sports betting and gaming system & services provider: MarginMaker2/WARP Web/mobile website, liveodds streaming. Ensuring high quality support and assistance to global network of online & retail sports betting and gaming companies along with managing all in-house IT support requests.

01.2015-08.2016

IT Service Desk Engineer / IT Service Desk Engineer Team Lead at Optima Gaming.

01.2007-12.2014

System/Network Administration, Engineer & Support Technician at Bristol Wireless. Wide range of responsibilities ranging 1st line support and sales/consultancy to system/network admin/installation and project management and delivery. Member of management committee 2012-14.

2005-07

Freelance tech support, domestic interior renovation, bicycle repair mechanic (based in Spain).

2000-05

Info & communications officer, Intranet admin, IT support, project & team management, community consultation at Easton Community Association.

2002-2013

Freelance bicycle mechanic: Dr Bike (mobile) visiting schools and local businesses, bicycle maintenance instructor (Sustrans/LifeCycle).

1990-93

Engineering apprenticeship: Field service/maintenance/repair/installation engineer (mechanical/electrical/electronic/micro) at OTIS Elevators.

TRAINING & EDUCATION

2000-01, 2012 - 2013

City of Bristol College: CLAIT, Web design, Spanish AS/Advanced.

2002

“Profit from participation” – Consultant event & facilitation training.

1993-95

Worcester University: BSc Environmental Science (2yr).

1987-90

Paddington College, London: EITB & B-Tec engineering training: electronic, electrical, hydraulic & mechanical.

INTERESTS/PASTIMES

Linux/Open-Source software technologies ranging from Debian to Android, device hacking, repairs, upgrades.

Cycling and bicycle maintenance, technology, digital photography, food/cooking, DIY, camping/outdoor activities, travel.

Active member of online tech support forums: MEPIS Linux support forums moderator, Ubuntu support forum member since 2006, XDA-developers (Android): Android ROM alpha/beta tester and Android OTT box support forum contributor and many more.

OTHER INFORMATION

Proficient in Spanish language

Clean current driving license

CRB checked

References available on request.

Updated: 10.2022